Payments, Reviews & Platform Rules

• No platform fee during the pilot phase.

  Listing opportunities and using the platform is currently free. If a fee is introduced in the future, all users will be given clear advance notice. There is no obligation to continue using the platform.

• Payments are processed through Stripe

  All contributions are processed by Stripe. We do not store card details on our servers.

• Payment protection — no money moves at claim stage

  When a Trusted Partner claims a funded opportunity, no payment is released. The first 50% releases only once the opportunity has started and BOTH the Provider and Trusted Partner have confirmed it. The remaining 50% releases only once the opportunity has been delivered and both confirm it. Disputed milestones pause payment pending review.

• Claims and delivery — direct arrangement

  Trusted Partners select recipients on behalf of the people they support. Providers deliver opportunities. Once a claim is confirmed by the Provider, contact details are shared with both sides so they can arrange delivery directly. Our Futures Trading does not select recipients.

• Clarification, escalation and disputes

  Providers can ask the Trusted Partner for clarification before confirming. Providers can ask the Trusted Partner for clarification before declining a claim. Either party can report a problem or request Our Futures Trading review. Our Futures Trading may intervene where there is a dispute, fraud, suspicious behaviour, complaints, no contact, no progress, a safeguarding concern, or other manual review needed. Our Futures Trading has authority to pause payments, confirm milestones, cancel claims, and resolve disputes.

• Failed or stalled opportunities — reallocation

  If a funded opportunity does not start, a claim fails, or a claim is cancelled or closed after review, Our Futures Trading may reallocate the funds to a similar eligible opportunity in line with platform rules. Funders will be informed when this happens.

• Consent, privacy and photography

  Privacy-first by default. An anonymous outcome / impact note is the minimum required at completion. Anonymous quotes, photos and identifying stories may only be shared where the Trusted Partner confirms the recipient has given written consent. Trusted Partners are responsible for obtaining and retaining that consent. For more detail on personal information, consent and public impact reporting, see our Privacy Policy.

• Reviews must be honest

  Reviews must be based on genuine experience. Reviews that are false, abusive or coordinated may be removed. Verification is not endorsement.

• Suspension for misuse

  Accounts may be suspended where there is fraud, abuse, unsafe activity, repeated breaches of these rules, or risk to recipients or the network.

The content of this page will evolve during the pilot phase. For questions, contact hello@ourfuturestrading.com.